Last Updated: 01-Jan-2025

At Shoe Bonanza, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our refund and returns policy below.

1. Return Eligibility

• Returns are accepted within 7 days of delivery if the product is unused, in its original packaging, and in the same condition as received.
• Items that show signs of use, damage, or alterations may not be eligible for a return.

2. Refund Process

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

3. Exchanges & Replacements

• If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost.
• To request an exchange, please contact us at [email protected] with proof of the issue (e.g., photos).

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake.
• We recommend using a trackable shipping method to ensure safe delivery.

5. Contact Us

For any questions regarding returns or refunds, please email us at [email protected].